Mick Arndt Allenbek, The Social Development Foundation (SUF)

Ann: What has particularly stood out to you in the first presentations?

Mick: The peer support network at Metro Service. I was interested in how you can spread the responsibility beyond a single buddy or mentor and give colleagues a sense of ownership. That is also one of the things I came here to learn more about: onboarding and psychological safety. In our organisation, we often work alone, one-to-one with citizens, dealing with complex situations. How can we strengthen psychological safety in that setting?

Ann: So this needs to be considered from the moment new employees start?

Mick: Yes, but I’m particularly interested in what happens afterwards. It is one thing to have an induction programme. How do we make sure it works in everyday practice? Who is responsible, and how do we follow up? It is easy to think of onboarding as something that ends after a month or 11 weeks. I’m interested in how we can make it something that continues over time, with the entire staff involved and taking ownership of it.