{"id":31187,"date":"2024-05-29T09:18:23","date_gmt":"2024-05-29T09:18:23","guid":{"rendered":"http:\/\/belastningspsykologi.dk\/?page_id=31187"},"modified":"2026-04-29T13:34:11","modified_gmt":"2026-04-29T13:34:11","slug":"teknisk-stoette","status":"publish","type":"page","link":"https:\/\/belastningspsykologi.dk\/nb\/teknisk-support\/","title":{"rendered":"Teknisk st\u00f8tte"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"31187\" class=\"elementor elementor-31187\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2a832c6 elementor-section-boxed elementor-section-height-default elementor-section-height-default parallax_section_no qode_elementor_container_no\" data-id=\"2a832c6\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a8c67bf\" data-id=\"a8c67bf\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-071c52e elementor-widget elementor-widget-text-editor\" data-id=\"071c52e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2 style=\"text-align: left;\">Teknisk st\u00f8tte<\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1eca55b elementor-section-boxed elementor-section-height-default elementor-section-height-default parallax_section_no qode_elementor_container_no\" data-id=\"1eca55b\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7f23723\" data-id=\"7f23723\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-47bdea8 elementor-widget elementor-widget-text-editor\" data-id=\"47bdea8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Fra og med 1. januar 2026 har vi lansert v\u00e5r nye kursplattform, MentiMove, som eksisterende kunder gradvis f\u00e5r tilbud om \u00e5 g\u00e5 over til. Ved henvendelser om teknisk support er det derfor viktig for oss \u00e5 vite om din arbeidsplass har tilgang til et digitalt kurs via:<\/p><p>\u00a0<\/p><p class=\"translation-block\">mentimove.dk \u2013 i s\u00e5 fall m\u00e5 du kontakte <a href=\"mailto:support@mentimove.dk\" target=\"_blank\" rel=\"noopener\"><b>support@mentimove.dk<\/b><\/a> \/ Akutt teknisk support p\u00e5 telefon 2880 4444 (kl. 08\u201316 p\u00e5 hverdager)<\/p><p>\u00a0<\/p><p><strong>eller<\/strong><\/p><p>\u00a0<\/p><p style=\"background: 0px 0px #ffffff;\" class=\"translation-block\">belastningspsykologi.dk \u2013 i s\u00e5 fall m\u00e5 du kontakte <span style=\"background: 0px 0px #ffffff\">Nynne Kj\u00f8ller-Svarre \/<\/span><span style=\"background: 0px 0px #ffffff\"> <\/span><a style=\"font-weight: bold\" href=\"mailto:nynne@belastningspsykologi.dk\" target=\"_self\">nynne@belastningspsykologi.dk<\/a> \/ <span style=\"background: 0px 0px #ffffff\">+45 30 31 24 42<\/span><\/p><p style=\"background: 0px 0px #ffffff;\">\u00a0<\/p><p style=\"background: 0px 0px #ffffff;\">Hvis du har tilgang via belastningspsykologi.dk og ikke har et akutt behov for hjelp, kan du ogs\u00e5 pr\u00f8ve \u00e5 se om punktene nedenfor kan l\u00f8se utfordringene dine \u2013 ellers er du alltid velkommen til \u00e5 ringe eller skrive til oss.<\/p><p style=\"background: 0px 0px #ffffff;\">\u00a0<\/p><p>\u00a0<\/p><p><strong style=\"background-color: #ffffff;\">Jeg klarer ikke \u00e5 logge meg inn p\u00e5 kurset\/kursene (og det vises ingen feilmelding som angir hvorfor det ikke lykkes)<\/strong><\/p><ul><li><span style=\"background-color: #ffffff; color: #383838; font-family: Montserrat, sans-serif;\">Skriv inn passordet og trykk p\u00e5 \u201c\u00f8yet\u201d til h\u00f8yre ved enden av passordfeltet, slik at du f\u00e5r vist det innskrevne passordet<\/span><\/li><li><span style=\"background-color: #ffffff; color: #383838; font-family: Montserrat, sans-serif;\">Sjekk om det har sneket seg inn et mellomrom etter passordet, og slett det i s\u00e5 fall<\/span><\/li><li><span style=\"color: #383838; font-family: Montserrat, sans-serif;\"><span style=\"color: #383838; font-family: Montserrat, sans-serif;\">Trykk p\u00e5 \u201cAktiver\u201d-knappen<br \/><\/span><\/span><\/li><li><span style=\"color: #383838; font-family: Montserrat, sans-serif;\"><span style=\"color: #383838; font-family: Montserrat, sans-serif;\"><span style=\"color: #383838; font-family: Montserrat, sans-serif;\">Fungerte det ikke? Pr\u00f8v eventuelt \u00e5 bruke en annen nettleser (f.eks. Microsoft Edge eller Google Chrome)<br \/><br \/><\/span><\/span><\/span><\/li><\/ul><p><strong style=\"background-color: #ffffff;\">Videomodulene kan ikke spilles av<\/strong><\/p><ul><li><span style=\"background-color: #ffffff; color: #383838; font-family: Montserrat, sans-serif;\">Pr\u00f8v \u00e5 starte nettleseren p\u00e5 nytt ved \u00e5 lukke siden og \u00e5pne kurset igjen \u2013 eventuelt i inkognito-\/inPrivate-modus<\/span><\/li><li><span style=\"background-color: #ffffff; color: #383838; font-family: Montserrat, sans-serif;\">Pr\u00f8v \u00e5 bruke en annen nettleser (f.eks. Microsoft Edge eller Google Chrome)<\/span><\/li><li><span style=\"background-color: #ffffff; color: #383838; font-family: Montserrat, sans-serif;\">Sp\u00f8r den interne IT-ansvarlige om organisasjonen har en brannmur som blokkerer eksterne tilkoblinger (f.eks. Vimeo, som videomodulene spilles av fra) \u2013 hvis dette er tilfelle, kan dere unders\u00f8ke om brannmuren kan settes p\u00e5 pause eller konfigureres til \u00e5 godkjenne tilkoblingen<\/span><\/li><\/ul><div>\u00a0<\/div><div>\u00a0<strong style=\"background-color: #ffffff; color: #383838; font-family: Montserrat, sans-serif;\">Videospilleren viser ikke ikonet for fullskjerm<\/strong><\/div><div><strong style=\"background-color: #ffffff; color: #383838; font-family: Montserrat, sans-serif;\">\u00a0<\/strong><\/div><ul style=\"background-color: #ffffff;\"><li><span style=\"color: #383838; font-family: Montserrat, sans-serif; background-color: #ffffff;\">Pr\u00f8v \u00e5 starte nettleseren p\u00e5 nytt ved \u00e5 lukke siden og \u00e5pne lenken igjen \u2013 eventuelt i inkognito-\/inPrivate-modus<\/span><\/li><li><span style=\"color: #383838; font-family: Montserrat, sans-serif; background-color: #ffffff;\">Pr\u00f8v \u00e5 bruke en annen nettleser (f.eks. Microsoft Edge eller Google Chrome)<\/span><\/li><\/ul><p><strong style=\"background-color: #ffffff;\">\u00a0<\/strong><\/p><p>\u00a0<\/p><p><strong style=\"background-color: #ffffff;\">\u00a0<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0a38270 elementor-section-boxed elementor-section-height-default elementor-section-height-default parallax_section_no qode_elementor_container_no\" data-id=\"0a38270\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-43b6ead\" data-id=\"43b6ead\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-64d6135 elementor-widget elementor-widget-spacer\" data-id=\"64d6135\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Teknisk support Per 1. januar 2026 har vi lanceret vores nye kursusplatform, MentiMove, som eksisterende kunder tilbydes overgang til gradvist. Ved henvendelse om teknisk support,&#8230;<\/p>","protected":false},"author":14,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"categories":[],"tags":[],"folder":[],"class_list":["post-31187","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Teknisk support - Institut for Belastningspsykologi<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/belastningspsykologi.dk\/nb\/teknisk-stoette\/\" \/>\n<meta property=\"og:locale\" content=\"nb_NO\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Teknisk support - Institut for Belastningspsykologi\" \/>\n<meta property=\"og:description\" content=\"Teknisk support Per 1. januar 2026 har vi lanceret vores nye kursusplatform, MentiMove, som eksisterende kunder tilbydes overgang til gradvist. 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