As of 1 January 2026, we have launched our new course platform, MentiMove, and existing customers will gradually be offered the opportunity to transition to the new platform. When contacting us for technical support, it is therefore important for us to know whether your workplace accesses a digital course via:

mentimove.dk – in this case, please contact support@mentimove.dk / For urgent technical support, call +45 2880 4444 (weekdays, 08:00–16:00)

or

belastningspsykologi.dk – in this case, please contact Nynne Kjøller-Svarre / nynne@belastningspsykologi.dk / +45 30 31 24 42

If you access the course via belastningspsykologi.dk and do not need immediate assistance with access, you can also try the steps below to see whether they resolve the issue. Otherwise, you are always welcome to call or email us.

I cannot log in to the course(s) (and no error message appears indicating why)

• Enter the password and click the “eye” icon at the right end of the password field to reveal the entered password.
• Check if there is a space after the password and delete it if present.
• Click the “Activate” button.
  
• Still not working? Try using another browser (e.g., Microsoft Edge or Google Chrome).
  
  

Video modules cannot be played

• Restart your browser by closing the page and opening the course again — optionally in incognito/inPrivate mode.
• Try using another browser (e.g., Microsoft Edge or Google Chrome).
• Ask your internal IT responsible whether your organisation has a firewall blocking external connections (e.g., VIMEO, where the video modules are streamed from). If so, check if the firewall can be paused or set to allow the connection.

• Restart your browser by closing the page and opening the link again — optionally in incognito/inPrivate mode.
• Try using another browser (e.g., Microsoft Edge or Google Chrome).