The Foundation Course in Psychological First Aid and Crisis Management is a structured training programme designed to strengthen occupational psychological health in psychologically demanding professions.
Psychological First Aid is positioned within a Workplace Support Pyramid, where self-help, peer support, leadership action and professional care function as connected levels of responsibility within the organisation. The course integrates individual crisis psychology with organisational structures and workplace health leadership.

Strengthening Structured Peer Support
A central focus of the programme is strengthening colleague-to-colleague support through a clear and shared operational framework. Psychological First Aid (PFA) is introduced as a structured method for stabilisation, orientation and early intervention when work-related strain intensifies or critical incidents occur.
Peer support is understood as a collective professional responsibility within the organisation. When colleagues operate within a shared language and method, responses become more aligned and predictable. This reduces uncertainty, prevents withdrawal and isolation, and mitigates the risk of secondary victimisation.
Addressing Acute and Accumulated Strain
The programme links response to critical incidents with the broader patterns of strain that develop over time. Participants learn to distinguish between traumatic strain arising from acute events and accumulated strain that develops gradually through repeated exposure, responsibility and moral complexity.
By recognising escalation patterns early, organisations strengthen their capacity for timely and proportionate intervention. Psychological First Aid is therefore presented not as an isolated technique, but as one structured component within a broader preventive and response structure.
Integrating Leadership and Organisational Response
The course develops competence across four interconnected domains: individual self-help; structured colleague-to-colleague support including PFA; supportive leadership response; and organisational procedures for follow-up and escalation.
Leaders are equipped with principles for timely conversations, coordinated communication and responsible follow-up. Organisational procedures are aligned with peer support practices to ensure coherence across levels of responsibility.
Designed for Collective Learning and Organisational Anchoring
The programme consists of 10 modules delivered through short, focused video sessions combined with guided reflection exercises. The modules are designed for group-based learning within teams or departments, strengthening shared professional language, coordinated action and organisational anchoring.
Organisational Objective
The objective is sustainable organisational capacity: to ensure that exposure to psychologically demanding work and critical incidents does not evolve into preventable psychological strain, fragmentation or erosion of trust.
By embedding structured crisis response within workplace health practice and leadership structures, the programme strengthens psychological safety, professional responsibility and operational resilience.